Frequently Asked Questions

roidinfo.com is an independent review platform for pharmaceutical sources. We provide verified user reviews, AI-powered trust scores, and community-driven rankings to help you make informed decisions.

Yes. Browsing reviews, reading source profiles, and accessing trust scores is completely free for all visitors. Creating an account to submit reviews is also free.

roidinfo.com is operated by SOURCE ACCESSIBILITY LTD (Company No. 16571562), registered at 129 Cranston Road, London, England, SE23 2EZ.

You can reach us at [email protected] for general enquiries, [email protected] for legal matters, or via our contact form at roidinfo.com/contact.

Forums rely on unverified, anonymous posts that are easily manipulated by paid shills, competitor attacks, or outdated information. roidinfo.com uses a structured moderation pipeline where every review is checked by a human moderator and evaluated by our AI quality scoring system before it goes live. This means the scores you see reflect genuine, first-hand experiences — not marketing campaigns or forum drama. We also maintain a transparent scoring formula, so you always know exactly how a rating is calculated.

We do not currently offer a dedicated mobile app. However, roidinfo.com is fully responsive and works smoothly on all modern mobile browsers. You can browse rankings, read reviews, and submit your own review directly from your phone or tablet without any loss of functionality.

Rankings, trust scores, and review counts are updated in real time as new reviews are approved and published. We continuously improve the platform based on user feedback and moderation insights. Major feature updates are announced via our blog.

Currently, roidinfo.com operates primarily in English. We are exploring multi-language support for future releases. If you would like to submit a review in another language, our moderation team will do their best to evaluate it, though we may ask for clarification in some cases.

We offer a range of advertising options for brands and services relevant to our community. You can find details on available placements, pricing, and content guidelines on our Advertise page. For custom partnership enquiries, reach out directly at [email protected]. Please note that advertising never influences rankings or review scores — those remain entirely independent.

Create a free account, navigate to the source you want to review, and click "Write a Review". Reviews must be based on your direct personal experience with the source.

All reviews go through a manual moderation process and our AI quality scoring system before publication. We check for authenticity, guideline compliance, and potential manipulation.

You can edit your review within 48 hours of submission. To request deletion after that period, contact us at [email protected] with your review details.

Any review submitted in exchange for payment, discounts, or other incentives is strictly prohibited and will be permanently removed. Accounts found violating this policy will be suspended.

Click the report button on any review and select a reason. Our moderation team will investigate within 72 hours. You can also email [email protected] directly.

Reviews can be rejected for several reasons: the content may be too vague or generic, it may contain language that violates our guidelines, it may appear to be a duplicate submission, or our AI system may have flagged it as low quality. If your review was rejected, you will receive a notification with a general reason. You are welcome to revise and resubmit, provided the updated review meets our standards. If you believe your review was rejected in error, contact us at [email protected] and we will manually re-evaluate it.

Most reviews are reviewed and either approved or rejected within 24 to 48 hours. During high-volume periods, this may extend to 72 hours. You will receive an email notification once your review has been processed. If you have not heard back after 72 hours, please check your spam folder or contact us.

You must have a registered account to submit a review, but your personal identity is never publicly displayed. Only your chosen username is shown alongside your review. We do not share your email address or any identifying information with the sources you review.

Every review is automatically assessed by our AI model trained on thousands of real and fake reviews. The quality score reflects factors like content depth, grammar, specificity, reviewer behaviour patterns, and consistency with known review signals. A higher quality score means your review carries more weight in the source's overall rating calculation. Reviews with very low quality scores (below 20%) may be rejected or published with reduced weighting. This system exists to protect the integrity of the platform and ensure that well-written, genuine reviews have the most impact.

Yes. Verified source owners who have claimed their profile can post a public response to any review on their page. Responses must comply with our content guidelines and cannot be used to harass or identify reviewers. If a source response violates our policies, you can report it using the flag button and our team will investigate promptly.

The Trust Score is an AI-powered metric that evaluates each source based on review quality, consistency, user feedback patterns, and historical performance. It ranges from 0 to 100.

Rankings are based on a combination of average rating, number of verified reviews, Trust Score, and recent activity. Rankings are updated in real time as new reviews come in.

No. Rankings are entirely based on genuine user reviews and our scoring algorithm. Sources cannot pay to alter their position or rating.

Email [email protected] with your source name and proof of ownership. Once verified, you will receive access to a source dashboard to manage your profile and view analytics.

Rather than using a simple average, roidinfo.com weights each review by its AI quality score. The formula is: Score = (R1×Q1 + R2×Q2 + ... + Rn×Qn) / (Q1 + Q2 + ... + Qn), where R is the star rating and Q is the AI quality score. This means a five-star review from a detailed, credible account contributes far more to the final score than a one-line review with a low quality score. The result is a rating that genuinely reflects the community's informed experience rather than being skewed by low-effort submissions.

Our ranking algorithm prioritises quality over quantity. A source with 20 highly detailed, high-quality reviews can rank above a source with 200 vague or low-quality reviews. In addition, recent review activity is factored in — a source with consistent recent positive feedback will be ranked higher than one whose reviews are mostly from years ago, even if the older source has a larger total review count. This approach ensures rankings reflect the current reality of a source's reliability.

Our moderation system actively monitors for unusual review patterns, including sudden spikes in positive or negative reviews, multiple reviews from the same IP address, and behaviour consistent with coordinated attacks or artificial boosting. Suspicious reviews are quarantined and investigated before any score impact is applied. If manipulation is confirmed, the reviews are removed and the source's score is recalculated. In severe cases, we may freeze a source's ranking temporarily while the investigation is ongoing.

Yes. If a source you have used is not listed on roidinfo.com, you can submit a suggestion via our contact form or by emailing [email protected]. Please include the source name, their communication channels, and a brief description of what they offer. Our team will review the submission and add the source if it meets our listing criteria. We do not add sources that we cannot verify as legitimate businesses operating in our covered categories.

Once a review has been approved through our moderation process, it is reflected in the source's score within minutes. The score recalculation happens automatically and in real time. There is no manual delay between approval and score update. However, if a review is flagged for a secondary review during moderation, it will remain in a pending state until that process is complete, which can take up to 72 hours.

Yes. Sources require a minimum of three approved reviews before they appear in the main rankings. This threshold exists to ensure that no source achieves a misleadingly high or low position based on a single review. Sources below the threshold will still have a public profile page where their available reviews are visible, but they will be marked as "insufficient reviews" in ranking lists.

Click "Create Account" in the navigation, enter your email and a username, and verify your email address. You can start submitting reviews immediately after verification.

Click "Forgot Password" on the login page and enter your registered email. You will receive a reset link within a few minutes. Check your spam folder if it does not arrive.

We collect your email, username, review content, and usage data. We do not sell your personal data. See our Privacy Policy for full details.

To delete your account and associated data, contact us at [email protected]. We will process your request within 14 days in accordance with applicable data protection law.

Yes, you can change your username once every 30 days from your account settings page. Keep in mind that your existing reviews will display your new username going forward, but any replies or interactions that quoted your old username will not be retroactively updated. Choose your username carefully, as frequent changes may be flagged by our moderation system.

No. Your email address is never displayed publicly on the platform. Only your username is shown alongside your reviews and profile activity. Sources that have claimed their profile can see aggregate analytics about their reviews, but they cannot identify individual reviewers or access their contact information. We take reviewer anonymity seriously and have technical safeguards in place to prevent de-anonymisation.

When you request account deletion, we remove your personal information — including your email address, username, and account history — from our systems within 14 days. Reviews you submitted will be anonymised rather than deleted entirely, as they form part of the platform's historical record and have already been relied upon by other users. Anonymised reviews will no longer be linked to any identifiable account. If you would prefer your reviews to also be removed, please specify this in your deletion request.

We use industry-standard encryption for all data in transit and at rest. Passwords are hashed using a secure algorithm and are never stored in plain text. Access to user data is restricted to authorised personnel only, and our infrastructure undergoes regular security reviews. In the unlikely event of a data breach that affects your personal information, we will notify affected users promptly in accordance with applicable data protection regulations.

No. Each user is permitted one account. Creating multiple accounts to submit additional reviews, circumvent a ban, or manipulate rankings is a serious violation of our Terms of Service. We use a combination of IP analysis, email verification, and behavioural signals to detect duplicate accounts. All accounts associated with the same individual may be permanently suspended if abuse is detected.

Send a notice to [email protected] including a description of the copyrighted work, the URL of the infringing content, your contact information, and a signed statement of good faith belief.

roidinfo.com is operated under the laws of England and Wales. SOURCE ACCESSIBILITY LTD is a registered company in the United Kingdom.

No. All content on roidinfo.com is for informational purposes only and does not constitute medical, legal, or professional advice. Always consult a qualified professional.

Yes. If you believe a review contains false statements of fact that are damaging to your reputation, you can submit a formal complaint to [email protected]. Please include the URL of the review, a detailed explanation of why you believe it is defamatory, and any supporting evidence. Our legal team will assess the complaint against applicable law and our content policies. We do not remove reviews simply because a source finds them negative — the content must meet a legal threshold for defamation. If the review is found to be in violation, it will be removed or amended. False or malicious complaints may result in the complainant being reported to relevant authorities.

If you are located in the United Kingdom or European Economic Area, you have the right to access the personal data we hold about you, request correction of inaccurate data, request erasure of your data, object to or restrict processing of your data, and request portability of your data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. In most cases, we can process requests within 7 working days. If we are unable to fulfil a request — for example, where we have a legitimate legal basis to retain data — we will explain why.

roidinfo.com operates as a platform host and benefits from the protections afforded to intermediary service providers under applicable law, including Section 230 of the Communications Decency Act (where applicable) and equivalent provisions in UK and EU law. We are not the author of user-submitted reviews and are not liable for their content, provided we act expeditiously to remove clearly unlawful content when notified. That said, we take our moderation responsibilities seriously and proactively remove content that violates our policies before it causes harm.

If you encounter content on roidinfo.com that you believe is illegal — including content that promotes illegal activity, contains child sexual abuse material, or constitutes a credible threat of violence — report it immediately to [email protected] with the subject line "URGENT: Illegal Content". We treat these reports with the highest priority and will remove content and escalate to relevant authorities where required. For non-urgent policy violations, use the standard report button on any review or profile page.

We will disclose user data to law enforcement authorities if required by a valid legal order, such as a court order, subpoena, or equivalent legal process issued under applicable law. We do not voluntarily share user data with any government agency. If permitted by law, we will attempt to notify affected users prior to disclosure. We publish an annual transparency report summarising the number and nature of legal requests we receive, which is available on our blog.

Impersonating another person, brand, or organisation on roidinfo.com — whether through username, profile content, or review submissions — is strictly prohibited and may constitute a criminal offence in some jurisdictions. If you discover an account impersonating you or your brand, report it immediately to [email protected] with evidence of the impersonation and your own identity. We will investigate within 48 hours and take appropriate action, which may include account suspension and referral to law enforcement.